If you need someone to talk to when we are closed please select a helpline:

Helplines

Bushfire support

• for children
• and a video for children
• and for children in schools
• how to pack a go bag for emergency evacuations
• Relationships Australia Free Counselling Support
• Defence Force Bushfire Support
• Red Cross Disaster Relief and Recovery
• Australian Government Department of Human Services Disaster Relief
• Salvo’s Bushfire Relief

general support & counselling

• Mission Australia Helpline: 1300 886 999
• CatholicCare Relationship Counselling: 02 9283 4899
• Lifeline: 13 11 14
• Relationships Australia: 02 9418 8800 or 1300 364 277
• Salvo Care Line: 02 9331 6000
• Salvo Crisis Line: 02 9331 2000
  suicide prevention 24 hour

  adult survivors of child sexual abuse

  Sexual abuse is a terrible crime that affects people for a long time. You may have been abused many years ago, but could still be suffering the consequences. Find out how to get help and seek justice.

  parenting

  • Childcare Access Hotline:1800 670 305
  • NSW Family Services: 02 9692 9999
    a peak body that represents over 250 family services in NSW. They will help you find a service in your local area.
  • Karitane: 02 9794 1852 or 1800 677 96
    24 hour parenting information and counselling
  • Parent Line NSW: 1300 1300 52
    Toll free, 24 hour telephone information, counselling and referral service for all NSW parents of children aged 0 – 18 years. Operates 7 days (including public holidays).
  • Tresillian: 02 9787 0855 or 1800 637 357
    24 hour information and counselling for parents or carers of children under five years

  domestic violence

  • Domestic Violence Line: 1800 656 463
    (TTY 1800 671 442)
    24 hours
  • Domestic Violence Advocacy Service 02 8745 6900
  • Rape Crisis Centre: 1800 424 017
    24 hours
  • Women’s and Girls’ Emergency Centre: 02 9360 5388
  • Victim’s Services: 1800 633 063
  • Another Closet – services and Information on violence in gay and lesbian relationships

  disaster support

  • Disaster Welfare Services: 1800 018 444

  health/ emergencies

  In an emergency or life-threatening situation, call 000 immediately

  • Children’s Hospital Randwick: 02 9382 1111
  • Children’s Hospital Westmead: 02 9845 0000
  • Kidsafe: 02 9845 0890
  • Poisons Information: 13 11 26

  young people

  • CREATE Foundation: 02 9267 0977 or 1800 655 105 for young people in care
  • Kids Help Line: 1800 55 1800
  • Legal Aid Helpline: 1800 101 810
    for under 18s, 9am to midnight weekdays, 24 hours weekends
  • TWENTY 10 and GLCS: 02 8585 6300
    or 1800 652 010
    gay and lesbian youth services, 24 hours
  • Youth Lifeline: 131 114
  • WEAVE Youth and Community Services
  • http://www.onedoor.org.au
  • https://headspace.org.au/
  • https://au.reachout.com/

  drugs and alcohol

  • Alcoholics Anonymous: 02 9799 1199
  • Family Drug Support: 02 9818 6166 or 1300 368 186
  • Narcotics Anonymous: 02 9212 3444
  • https://noffs.org.au/

  homelessness

  • Aboriginal Homeless People: 02 9799 8446
  • Homeless Persons Information Service: 02 9265 9081
  • https://www.platformys.org.au/

  adoptions

  • Anglicare: 02 9890 6855
  • Community Services Adoption and Permanent Care Services: 02 9716 3000
  • Barnardos Australia Adoptions: 02 9281 5510
  • CatholicCare Adoption Services: 02 8709 9333
  • International Social Services: 02 9267 0300
  • Link Up Family Services (NSW): 02 9837 2200
    for Aboriginal and Torres Strait Islander people
  • Origins Inc: 02 8786 1035
    for birth mothers
  • Parrramatta Holyroyd Adoption Self Help Group: 02 9636 8437
  • NSW Registry of Births, Deaths and Marriages: 1300 655 236
  • Post Adoption Resource Centre: 02 9365 3444
  • Salvation Army Post Adoption Service: 02 9211 0277

  See support organisations for intercountry adoptions.

  foster care – after care

  • After Care Helpline: 02 9890 3899 or 1800 656 884
  • Anglicare: 02 9890 6800
  • Barnardos Australia: 02 9281 7933
  • Burnside Aftercare Services: 02 9768 6888
  • Care Leavers of Australia Network (CLAN): 02 9724 1826
    support group for people over 25 who were in orphanages, children’s homes or foster care
  • CatholicCare: 02 8709 9333
  • Family Tracing Service: 02 9211 0277
    (Salvation Army)
  • Familink International Social Services Australia (ISS): 02 9517 4770
    family tracing, reunion support services, including mediation
  • Link Up Family Services (NSW): 02 9837 2200
    or 1800 624 332
    for Aboriginal adults who were separated from their families as children through wardship, adoption, fostering or institutional care, as well as Aboriginal families who were separated from their children
  • Post Adoption Resource Centre (PARC): 02 9365 3444
  • Wesley Dalmar Child and Family Care – Aftercare Services: 02 9804 7255

  financial support

  • Centrelink – Family and parenting payments: 13 61 50
  • Child Support Agency Australia: 131 272
    help for separated parents over financial support of their children
  • CreditLine: 1800 808 488
    financial advice and referral, 9.30am-4.30pm Mon-Fri
  • Multilingual information: 13 12 02

  Family Referral Services

  Family Referral Services assist children and young people who do not meet the statutory threshold for child protection intervention but would benefit from accessing support to address current problems and prevent escalation. FRS provide information and link vulnerable children young people and their families to a range of support services in their local areas. FRS is administered by NSW Health.