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Call Us 1300 367 664


Q: Are psychological treatments effective?

A review of current research shows that a range of well-defined psychological treatments:

·    are effective at treating the many common mental health conditions

·    are effective in treating most anxiety and depression disorders

·    are the treatment of choice for most childhood problems

·    tend to be more effective than medication over the long term, because people receiving medication only are more likely to relapse after they stop taking it

·    are viable treatments, in terms of both their effectiveness and costs.

Source: Australian Psychological Society – http://www.psychology.org.au/community/effectiveness/


Q: Do I need a Referral to make an appointment?

No, private referrals are welcome. Simply call 1300367664 or P:  (07) 3208 0732to discuss any questions you may have and to organise a time that suits you. Alternatively, fill in our online bookings & enquiries form and we will call you.

Please note – if you wish to claim a Medicare rebate you will need an appropriate referral from a GP, psychiatrist or paediatrician. See below for more details.


Q: Can I get a Private Health Insurance Rebate for Psychology Services

Most private health insurers offer rebates on psychological services. To claim a rebate you will need to be covered by ancillary benefits insurance (extras cover). Some health funds also require a medical referral. Rebates vary based on your level of cover. We recommend that you check with your health insurance fund first to find out if you are covered and how much your rebate will be. As all DJM Psychological Services Psychologists are registered with Medicare, all Private Health Funds will approve our services if you are eligible. We have HiCAPS facility for making direct claims with your Private Health Fund.


Q: Are there Medicare Rebates for Psychology Services

Yes. Under Medicare you can receive a substantial rebate for psychological treatment.
If you wish to claim a rebate through Medicare you will need a referral from a GP, Psychiatrist or Paediatrician to see a psychologist. All psychologists at DJM Psychological Services have a Medicare Provider number, which means they are eligible to participate in the Medicare initiative


Q: How Do I Get a Medicare Referral to a Psychologist?

If you want to claim a Medicare rebate, speak to your GP or Psychiatrist or Paediatrician about a referral under the Better Access initiative.
If you plan on seeking a Medicare based referral from your GP, it’s a good idea to:

·    Tell your GP’s receptionist that you are seeking a referral to a psychologist and would like to discuss a getting a GP Mental Health Care Plan (MHCP) – you need this to receive Medicare rebates

·    Book a longer consultation to allow time to discuss your issues and develop a Mental Health Care Plan

·    Print out our Referral Details Card and give it to your GP at your appointment

·    You are entitled to ask your doctor for a general referral to DJM Psychological Services (addressed to ‘The Psychologist’ or ‘Dear Psychologist’) or to a specific psychologist at DJM Psychological Services (see Psychologists’ Profiles here).

Psychiatrists and paediatricians can directly refer patients for Medicare rebatable services and are not required to develop a specific mental health care plan


Q: What’s the difference between Psychologists and Counsellors / Psychotherapists

There are many different people who claim to treat mental health problems. Not all of them are well trained, many are unregistered, do not hold insurance.

To practice in Australia, Psychologists must be registered with the Psychology Board of Australia (PsyBA) and must:
·    Hold an appropriate qualification (most psychologists have a minimum of six years of tertiary training)

·    Undertake an-approved program of continuing professional development,

·    Hold appropriate Professional Indemnity Insurance

·    Demonstrate satisfactory evidence of recent practice

In Australia, counsellors and psychotherapists are not regulated by a specific government body – they are not required to have a license to practice. Anyone can call themselves a counsellor or psychotherapist whether or not they have undertaken professional training in treating mental health issues. If you are planning to see a counsellor or psychotherapist, it is wise to enquire about their qualifications, the professional organisations to which they belong, and whether they practice according to a code of professional ethics. Our Psychotherapist, Evelyn Jagger, was trained in the UK as a Psychotherapist and is Registered with the Australian Counselling Association


Q: Is what I say to a psychologist confidential?

It is normal to be concerned about your privacy and confidentiality when sharing intimate details about yourself.

At DJM Psychological Services all psychologists follow the Psychologists Board of Australia (PsyBA) endorsed Australian Psychological Society Code of Ethics.

What you say to a psychologist is confidential and will not be passed on to anyone else (like a family member, friend or employer) without your consent except where: it is subpoenaed by a court; or if: failure to disclose the information would place you or another person at serious and imminent risk; or if: disclosure is otherwise required or authorised by law.


Q: How can I make an appointment?

To make an appointment simply call 1300367664 or  (07) 3208 0732 to discuss any questions you may have and to organise a time that suits you.

Alternatively, you can fill in our contact form or email our Receptionist admin@queenslandldc.com.au and we will call you.

We offer before school and evening appointments from Monday to Friday and Saturday and Sunday afternoon appointments by arrangement.


Q: How long are sessions?

Sessions usually run for 50-55 minutes which is known as the ‘therapeutic hour’. However, assessment sessions for court based reports/ education reports can be a minimum of 3 hours.


Q: How do I get to DJM Psychological Services?

For printable details on getting to DJM Psychological Services including a map, address, contact phone number, parking and public transport. Queensland Learning & Development Clinic for Brisbane; click here for Eagleby; and click here for Sydney.


Q: What should I expect from the first session?

In the initial session, your psychologist will typically ask a number of questions to get an understanding of the particular matters that have brought you there. He or she will gather background information, discuss your expectations and establish objectives for future therapy/ interventions in collaboration with you.


Q: How many sessions will I need?

The counselling process is different for everyone. The number of sessions you need depends on your unique circumstances. Some people resolve their issues in small number of sessions, whereas others require treatment over a longer term. This matter will be discussed with your Psychologist after the first session.


Q: What payment methods do you accept?

We accept cash and have EFTPOS facilities to process credit and debit card transactions; HiCAPS to process Medicare, Veteran Affairs and Private Health Fund Claims; PayPal and Direct Debit facilities on the website; and also Direct Debit agreements can be created by our Receptionist. Either full payment or a signed payment agreement is required at the time of the appointment.


Q: Cancellation Policy

To be most effective it is very important that counselling take place on a regular basis. Appointments should be consistently scheduled and regularly attended. Missed appointments can jeopardise treatment progress. If less than 1 business days notice is given when cancelling an appointment a cancellation fee may be charged. You will be supplied with full details of the Cancellation Policy prior to your first appointment.



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